Terms of Service
Welcome to Wow Craft Home.
This website is operated by Wow Craft Home. Throughout the site, the terms “we”, “us” and “our” refer to Wow Craft Home. By visiting our website, browsing our products, or purchasing from us, you agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you may choose not to access the website or purchase products from us.
1. Online Store Terms
By using this website, you confirm that you are legally eligible to enter into a purchase transaction.
You agree not to use our products, website, content, or services for any illegal, unauthorized, or prohibited purpose.
Any violation of these Terms may result in cancellation of your order, restriction of access, or other necessary action as permitted by law.
2. Products & Services
Wow Craft Home offers home, furniture, storage, décor, organization, and lifestyle products through its website.
We make every effort to display our products as accurately as possible, including product images, colours, sizes, materials, features, and descriptions.
However, slight variations may occur due to:
- Screen display settings
- Lighting used during photography
- Product finishing or material variation
- Manual measurement differences
- Manufacturing or batch-level variations
Customers are requested to carefully review product details, dimensions, specifications, colour options, and usage information before placing an order.
3. Product Availability
All products listed on the website are subject to availability.
We reserve the right to limit the quantity of any product, discontinue any product, update product details, or remove products from the website at any time without prior notice.
If a product becomes unavailable after an order is placed, we may contact the customer to offer an alternative product, replacement option, or refund as applicable.
4. Pricing & Payment
All product prices displayed on the website are subject to change without prior notice.
The final payable amount will be shown at checkout before order confirmation.
We may offer discounts, coupon codes, promotional offers, or limited-period deals from time to time. Such offers may be modified, withdrawn, or discontinued at the discretion of Wow Craft Home.
Payments may be accepted through available payment methods on the website, including online payment options and Cash on Delivery, wherever applicable.
5. Order Confirmation
Once an order is placed successfully, the customer may receive an order confirmation through email, SMS, WhatsApp, or any other available communication channel.
Order confirmation does not guarantee dispatch if:
- The product is out of stock
- Payment verification fails
- Delivery location is not serviceable
- Customer details are incomplete or incorrect
- The order appears suspicious, fraudulent, or unauthorized
- There is a pricing, product listing, or technical error
In such cases, Wow Craft Home reserves the right to cancel or hold the order and contact the customer for clarification.
6. Shipping & Delivery
We aim to process and deliver orders within the estimated delivery timelines communicated at the time of purchase or through order updates.
Delivery timelines may vary depending on:
- Customer location
- Courier partner serviceability
- Product availability
- Order volume
- Weather conditions
- Public holidays
- Operational or logistics delays
Wow Craft Home is not responsible for delays caused by courier partners, incorrect address details, customer unavailability, or circumstances beyond our control.
Customers are requested to provide accurate shipping details, including complete address, landmark, mobile number, and PIN code.
7. Order Cancellation
Customers can request cancellation only before the product is dispatched.
Once the order is packed, shipped, or handed over to the courier partner, cancellation requests may not be accepted.
To request cancellation, customers can contact us through the Contact Us section available on the website.
Approved cancellations will be refunded within 5–7 working days, depending on the original payment method, bank, or payment gateway timeline.
8. Returns, Replacements & Refunds
Wow Craft Home accepts return or replacement requests within 7 days from the date of delivery only for the following cases:
- Damaged product received
- Wrong product delivered
- Missing parts or accessories
- Manufacturing defect
For approved cases, Wow Craft Home will first offer a replacement wherever possible. A refund will be processed only if replacement is unavailable or cannot be arranged.
Products that are used, installed, assembled, altered, damaged due to customer handling, or returned without original packaging/accessories may not be eligible for return, replacement, or refund.
For complete details, customers are requested to refer to our Cancellation, Returns & Refund Policy available on the website.
9. Cash on Delivery Orders
Cash on Delivery may be available for selected products and serviceable locations.
Wow Craft Home reserves the right to confirm, reject, or cancel COD orders based on order value, product type, customer history, location serviceability, or operational feasibility.
For approved refunds related to COD orders, customers may be required to share valid bank account or UPI details for refund processing.
10. Accuracy of Customer Information
Customers agree to provide complete, accurate, and updated information while placing an order.
Wow Craft Home will not be responsible for failed delivery, delayed delivery, wrong delivery, or return-to-origin issues caused by incorrect or incomplete information provided by the customer.
If an order is returned due to incorrect customer details or customer unavailability, additional shipping charges may apply for re-dispatch, where applicable.
11. Website Content
All content available on this website, including text, product images, graphics, logos, icons, banners, videos, design elements, and layout, is owned by or licensed to Wow Craft Home.
Customers or visitors may not copy, reproduce, modify, distribute, reuse, or commercially exploit any content from the website without prior written permission from Wow Craft Home.
12. Prohibited Uses
Customers and visitors are prohibited from using the website:
- For unlawful or fraudulent activities
- To violate any applicable laws or regulations
- To submit false or misleading information
- To interfere with website security or functionality
- To upload harmful code, viruses, malware, or spam
- To copy or misuse website content
- To attempt unauthorized access to any part of the website
- To misuse offers, coupon codes, or promotional benefits
We reserve the right to restrict access or cancel orders if we detect any suspicious, abusive, or unauthorized activity.
13. Third-Party Tools & Links
Our website may include third-party tools, payment gateways, courier integrations, analytics platforms, marketing tools, or external links.
These third-party services may have their own terms, privacy policies, and practices.
Wow Craft Home is not responsible for the content, policies, security, or practices of third-party websites or platforms accessed through our website.
14. Limitation of Liability
Wow Craft Home makes reasonable efforts to ensure that the website operates smoothly and product information is accurate.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.
To the maximum extent permitted by applicable law, Wow Craft Home shall not be liable for indirect, incidental, special, or consequential losses arising from:
- Website usage
- Product purchase
- Delivery delays
- Incorrect use of products
- Customer negligence
- Third-party service issues
- Technical errors or interruptions
Our responsibility for any valid claim shall be limited to the amount paid by the customer for the specific product purchased.
15. Product Usage & Installation
Customers are responsible for using, assembling, installing, and maintaining products as per the product instructions, safety guidelines, and intended usage.
Wow Craft Home will not be responsible for damage, injury, breakage, or loss caused by:
- Incorrect installation
- Improper assembly
- Overloading
- Rough handling
- Misuse of the product
- Modification or alteration
- Failure to follow usage instructions
For wall-mounted, foldable, or installation-based products, customers are advised to ensure proper installation support and suitable wall/surface conditions before use.
16. Offers, Discounts & Promotions
Wow Craft Home may run promotional offers, discounts, coupon codes, bundle offers, or limited-time deals.
These offers may be subject to specific terms such as validity period, minimum order value, product exclusions, usage limits, or location restrictions.
Wow Craft Home reserves the right to modify, pause, cancel, or withdraw any offer at any time without prior notice.
17. Force Majeure
Wow Craft Home shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, lockdowns, courier disruptions, transport delays, government restrictions, internet failures, technical issues, or other unforeseen circumstances.
18. Changes to Terms of Service
Wow Craft Home reserves the right to update, modify, or replace these Terms of Service at any time.
Any changes will be posted on this page. Continued use of the website after changes are published means that you agree to the updated Terms.
Customers are encouraged to review this page periodically.
19. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from the use of this website, purchase of products, or these Terms shall be subject to the jurisdiction of competent courts in India, unless otherwise required by applicable law.
20. Contact Us
For any questions related to these Terms of Service, product purchases, orders, cancellations, returns, refunds, or website usage, customers can contact Wow Craft Home through the Contact Us section available on the website.
