Privacy Policy
At Wow Craft Home, we respect your privacy and are committed to protecting the personal information you share with us while visiting our website, placing an order, or interacting with our customer support team.
This Privacy Policy explains how Wow Craft Home collects, uses, stores, shares, and protects your personal information when you access or purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect certain personal information required to provide a smooth shopping experience.
This may include:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Order details
- Payment status
- Product preferences
- Customer support communication
- Return, replacement, or refund request details
We may also collect certain technical information automatically when you browse our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring website or source
- Cookies and similar tracking data
This information helps us improve website performance, user experience, product recommendations, and overall service quality.
How We Use Your Information
Wow Craft Home uses customer information only for legitimate business purposes related to operating and improving our ecommerce store.
We may use your information to:
- Process and deliver your orders
- Confirm payments and order status
- Share shipping and delivery updates
- Provide customer support
- Handle cancellations, returns, replacements, and refunds
- Improve our products, website experience, and services
- Send important order-related communication
- Prevent fraud, misuse, or unauthorized transactions
- Comply with legal, tax, accounting, and regulatory requirements
- Share promotional offers or updates, only where permitted
We do not use your personal information for any unlawful purpose.
Payment Information
Wow Craft Home does not directly store your complete debit card, credit card, UPI, net banking, or payment wallet details.
All online payments are processed through secure third-party payment gateways or payment service providers. These providers may collect and process payment-related information as required to complete the transaction.
For Cash on Delivery orders, we may collect order, address, and contact details required for delivery and order verification.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve browsing experience, remember cart details, understand website performance, and show relevant content or advertisements.
Cookies may help us with:
- Website functionality
- Cart and checkout experience
- Analytics and performance tracking
- Marketing and remarketing
- Personalizing customer experience
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Shopify provides customer privacy settings and cookie-related tools that merchants can manage from the Shopify admin to support privacy compliance.
Sharing of Information
We may share necessary customer information with trusted third-party service providers only for business-related purposes.
This may include:
- Shopify and website hosting/service providers
- Payment gateway partners
- Courier and logistics partners
- Customer support tools
- Marketing and analytics platforms
- Fraud prevention and security service providers
- Legal, tax, or compliance professionals, where required
We share only the information required for these service providers to perform their specific functions.
We do not sell, rent, or trade your personal information to third parties for unrelated commercial purposes.
Marketing Communication
If you choose to receive promotional communication from Wow Craft Home, we may send you updates about new products, offers, discounts, launches, and brand-related information.
You can opt out of marketing communication at any time by using the unsubscribe option, where available, or by contacting us through the Contact Us section of our website.
Even if you opt out of marketing messages, we may still send you important order-related, transaction-related, or service-related communication.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Our website may use security measures such as secure checkout, encrypted payment processing, access control, and trusted technology partners.
However, no method of online transmission or electronic storage is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security of data transmitted over the internet.
Data Retention
We retain customer information only for as long as necessary to fulfil the purposes mentioned in this Privacy Policy.
This may include retaining information for:
- Order processing and delivery
- Customer support
- Return, replacement, and refund records
- Legal and tax compliance
- Accounting and audit purposes
- Fraud prevention
- Dispute resolution
When personal information is no longer required, we may delete, anonymize, or securely store it as per applicable business and legal requirements.
Customer Rights
Subject to applicable laws, customers may have the right to:
- Request access to their personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, where applicable
- Withdraw consent for certain types of processing
- Opt out of marketing communication
- Raise privacy-related concerns or grievances
To exercise these rights, customers can contact us through the Contact Us section available on the Wow Craft Home website.
Children’s Privacy
Wow Craft Home products and services are intended for general household and lifestyle use.
Our website is not specifically directed toward children, and we do not knowingly collect personal information from children without appropriate consent.
If a parent or guardian believes that a child has shared personal information with us, they can contact us through the Contact Us section of our website, and we will take appropriate steps to review and address the request.
Third-Party Links
Our website may contain links to third-party websites, payment gateways, social media platforms, or external services.
Once you leave the Wow Craft Home website, we are not responsible for the privacy practices, content, terms, or policies of third-party websites.
We recommend that you read the privacy policies of any third-party websites you visit.
International Data Processing
Some of our technology partners, service providers, or platforms may process or store information in locations outside India, depending on their infrastructure and business operations.
Where applicable, such processing will be carried out in accordance with relevant data protection laws and service provider policies.
Changes to This Privacy Policy
Wow Craft Home may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or operational processes.
The updated policy will be posted on this page with the revised date. Customers are encouraged to review this page periodically to stay informed about how we protect their information.
Contact Us
For any privacy-related questions, concerns, requests, or grievances, customers can contact Wow Craft Home through the Contact Us section available on our website.
Please include your name, contact details, and a clear description of your request so that our team can assist you properly.
