Cancellation, Returns & Refund Policy
At Wow Craft Home, we are committed to delivering thoughtfully designed home, furniture, storage, and lifestyle products with a focus on quality, functionality, and customer satisfaction. We take every effort to ensure that your order reaches you safely and in good condition.
Please read our cancellation, returns, replacement, and refund policy carefully before placing an order.
Order Cancellation Policy
Customers can request order cancellation only before the product is dispatched from our warehouse or delivery partner facility.
Once the order has been packed, shipped, or handed over to the courier partner, cancellation requests may not be accepted.
To request cancellation, customers can contact us through the Contact Us section available on our website with the order details.
If the cancellation request is approved before dispatch, the refund will be processed to the original payment method within 5–7 working days, depending on the payment provider or bank processing timeline.
Returns & Replacement Policy
Wow Craft Home accepts return or replacement requests within 7 days from the date of delivery.
Returns or replacements are accepted only under the following conditions:
- Damaged product received
- Wrong product delivered
- Missing parts or accessories
- Manufacturing defect
For such cases, Wow Craft Home will first offer a replacement wherever possible. A refund will be processed only if a replacement is not available or cannot be arranged.
Return Eligibility Conditions
To be eligible for a return or replacement:
- The request must be raised within 7 days of delivery
- The product should be unused and in its original condition
- The product should be returned with original packaging, accessories, manuals, invoices, and all parts received
- The issue should be related to damage, wrong item, missing parts, or manufacturing defect
- The product should not be installed, assembled, altered, damaged due to misuse, or used after delivery
Products that are assembled, installed, used, altered, or damaged due to customer handling may not be eligible for return or replacement.
Non-Returnable Conditions
Returns or replacements will not be accepted in the following cases:
- Product is used, installed, assembled, or altered
- Product is damaged due to customer misuse or mishandling
- Product is returned without original packaging or missing accessories
- Return request is raised after 7 days of delivery
- Customer changes their mind after delivery
- Product does not fit the customer’s space due to incorrect measurement taken before purchase
- Minor colour variation due to screen display, lighting, or photography
- Minor size variation that does not affect product usage
We request customers to carefully check product dimensions, specifications, colour, and usage details before placing an order.
Damaged, Wrong or Missing Product Claims
If you receive a damaged product, wrong product, or product with missing parts, please contact us through the Contact Us section on our website within 7 days of delivery.
While an unboxing video is not mandatory, customers are encouraged to share clear photos or videos of the product, packaging, invoice, and issue faced. This helps us review and resolve the concern faster.
Once the request is reviewed and approved, Wow Craft Home will arrange the reverse pickup wherever serviceable.
Reverse Pickup & Return Shipping
For approved return or replacement cases, Wow Craft Home will bear the reverse pickup or return shipping charges.
Reverse pickup availability depends on the customer’s location and courier partner serviceability. If reverse pickup is not available in a particular location, our support team will guide the customer with the next available return process.
Replacement Process
Once the return or replacement request is approved, we will arrange a replacement for the same product, subject to stock availability.
The replacement product will be dispatched after the returned product is picked up and verified, or as per the process communicated by our support team.
If the same product is unavailable, Wow Craft Home may offer an alternative solution or initiate a refund.
Refund Policy
Refunds are processed only in the following cases:
- Cancellation approved before dispatch
- Replacement is not available
- Return request is approved after inspection
- Wrong or defective product cannot be replaced
Once the returned product is received and inspected, the refund will be processed within 5–7 working days.
For prepaid orders, refunds will be issued to the original payment method used during purchase.
For Cash on Delivery orders, customers may be required to share valid bank account or UPI details for refund processing.
Please note that the actual time taken for the amount to reflect in the customer’s account may vary depending on the bank, payment gateway, or financial institution.
Inspection & Approval
All return and refund requests are subject to inspection and approval by the Wow Craft Home team.
If the returned product does not meet the eligibility conditions mentioned in this policy, Wow Craft Home reserves the right to reject the return, replacement, or refund request.
In such cases, the product may be sent back to the customer.
Contact Us
For any cancellation, return, replacement, or refund-related assistance, customers can reach us through the Contact Us section available on the Wow Craft Home website.
Please include your order number, registered contact details, and a clear description of the issue for faster support.
