Shipping Policy
At Wow Craft Home, we aim to provide a smooth, reliable, and transparent delivery experience for every customer. We carefully process, pack, and ship our home, furniture, storage, décor, and lifestyle products to ensure they reach you safely.
Please read our Shipping Policy carefully before placing an order.
Order Processing
Once an order is successfully placed on the Wow Craft Home website, our team will begin processing the order.
Order processing includes:
- Order confirmation
- Product availability check
- Quality check
- Packing
- Handover to courier or logistics partner
Orders are usually processed within 1–3 working days from the date of order confirmation. However, processing time may vary depending on product availability, order volume, location, or operational requirements.
Orders placed on Sundays or public holidays may be processed on the next working day.
Shipping & Delivery Timeline
Delivery timelines may vary depending on the customer’s location, product type, courier partner availability, and serviceability.
Estimated delivery timeline:
- Metro cities: 3–7 working days
- Non-metro cities: 5–10 working days
- Remote or less serviceable locations: 7–14 working days
Please note that these are estimated timelines and may vary due to courier delays, weather conditions, public holidays, local restrictions, high order volume, or other unforeseen circumstances.
Shipping Locations
Wow Craft Home ships products to serviceable locations across India.
Delivery availability may depend on:
- Customer PIN code
- Courier partner serviceability
- Product size and weight
- Cash on Delivery availability
- Logistics restrictions for certain locations
If your location is not serviceable, our team may contact you after order placement to discuss available options.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.
Shipping charges may vary depending on:
- Delivery location
- Product size
- Product weight
- Order value
- Courier partner charges
- Cash on Delivery availability
From time to time, Wow Craft Home may offer free shipping, limited-period delivery offers, or promotional shipping benefits. Such offers may be modified or withdrawn at the discretion of Wow Craft Home.
Cash on Delivery
Cash on Delivery may be available for selected products and serviceable locations.
Wow Craft Home reserves the right to confirm, reject, or cancel COD orders based on:
- Product type
- Order value
- Customer location
- Courier partner serviceability
- Customer order history
- Operational feasibility
For COD orders, customers are requested to keep the exact order amount ready at the time of delivery.
Order Tracking
Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp, or any other available communication channel.
Customers can use the tracking details to check the shipment status directly with the courier partner.
In some cases, tracking updates may take up to 24–48 hours to reflect after dispatch.
Delivery Attempts
Courier partners usually attempt delivery as per their standard delivery process.
Customers are requested to:
- Provide a complete and accurate shipping address
- Mention the correct PIN code
- Share an active mobile number
- Be available to receive the order
- Respond to courier calls or delivery updates
If delivery fails due to customer unavailability, incorrect address, unreachable phone number, or refusal to accept the order, the shipment may be returned to Wow Craft Home.
In such cases, additional shipping charges may apply for re-dispatch, wherever applicable.
Incorrect Address or Contact Details
Wow Craft Home will not be responsible for delays, failed delivery, or return-to-origin cases caused by incorrect or incomplete address details provided by the customer.
Customers are requested to carefully check the shipping address, mobile number, and order details before confirming the purchase.
If you notice any mistake in your shipping details after placing an order, please contact us immediately through the Contact Us section on our website.
Address changes may be accepted only before the order is dispatched.
Delayed Delivery
While we make every effort to deliver orders within the estimated timeline, delays may sometimes occur due to reasons beyond our control.
Possible reasons for delay include:
- Courier partner delay
- Weather conditions
- Public holidays
- Transport disruptions
- Remote location delivery
- High order volume
- Natural calamities
- Local restrictions or operational issues
Wow Craft Home will not be liable for delays caused by courier partners or circumstances beyond our reasonable control. However, our team will assist customers with available shipment updates wherever possible.
Damaged Package at Delivery
If the package appears visibly damaged, tampered with, or opened at the time of delivery, customers are advised to refuse delivery or contact us immediately through the Contact Us section on our website.
If the product is received damaged, wrong, defective, or with missing parts, customers can raise a return or replacement request within 7 days of delivery, as mentioned in our Cancellation, Returns & Refund Policy.
While an unboxing video is not mandatory, customers are encouraged to share clear photos or videos of the package and product issue to help us resolve the concern faster.
Large, Heavy or Furniture Products
Some Wow Craft Home products may be large, heavy, foldable, wall-mounted, or installation-based.
For such products:
- Delivery timelines may vary depending on logistics availability
- Customers should ensure sufficient space to receive the product
- Customers should check product dimensions before placing the order
- Installation, assembly, or fixing support may not be included unless clearly mentioned on the product page
- Customers are responsible for ensuring suitable wall, floor, or surface conditions before using wall-mounted or installation-based products
Please read product descriptions and specifications carefully before placing an order.
Order Cancellation Before Dispatch
Customers can request order cancellation only before the product is dispatched.
Once the order is packed, shipped, or handed over to the courier partner, cancellation requests may not be accepted.
Approved cancellations before dispatch will be refunded within 5–7 working days, depending on the payment method, bank, or payment gateway timeline.
Return Shipping
For approved return or replacement requests related to damaged products, wrong products, missing parts, or manufacturing defects, Wow Craft Home will bear the reverse pickup or return shipping charges.
Reverse pickup availability depends on courier partner serviceability at the customer’s location.
If reverse pickup is not available, our support team will guide the customer with the next available return process.
Contact Us
For shipping, delivery, tracking, damaged package, or address-related queries, customers can contact Wow Craft Home through the Contact Us section available on our website.
Please include your order number, registered mobile number, and a clear description of the concern for faster assistance.
